Last updated: 19 May 2026
These Terms of Service (“Terms“) are a legal agreement between you and GROW INSIGHT SOLUTIONS PTY LTD (ABN 89679269508) (“GrowInsight“, “we“, “us“, “our“). They govern your use of the GrowInsight marketing website at growinsight.io and the GrowInsight web application at app.growinsight.io (together, the “Service“).
By accessing the website, creating an account, or using the application, you agree to these Terms. If you do not agree, do not use the Service.
We’ve tried to keep the language plain. If anything is unclear, email us at hello@growinsight.io and we’ll explain.
In these Terms:
GrowInsight is a reporting, analytics and insight platform for allied health practices. It connects to your PMS, calculates operational, financial, and growth metrics, presents them through web dashboards, and sends AI-generated weekly or monthly Insight Emails. A summary of current features is available on growinsight.io.
We add, change, and occasionally retire features as the Service evolves. We will not materially reduce the core functionality of a feature you rely on without reasonable notice.
You may use the Service only if you can form a binding contract with us under Australian law (generally, if you are 18 or older and acting on behalf of an allied health practice or related business).
When you create an account you must provide accurate, current, and complete information, and keep it up to date. You are responsible for all activity that occurs under your account, including activity by users you invite.
GrowInsight signs you in using email-based one-time codes (OTPs) rather than reusable passwords. In practice, this means access to the email inbox associated with your GrowInsight account is access to GrowInsight. You are responsible for keeping that inbox secure, including using a strong inbox password, enabling multi-factor authentication with your email provider, and promptly updating the email address on your GrowInsight account if the registered inbox is no longer under the right person’s control (for example, when a staff member leaves the practice). Notify us immediately at security@growinsight.io if you suspect any unauthorised access to your account or to the email inbox you use to log in.
The Customer is responsible for ensuring that anyone it invites as a User (including practitioners and administrative staff) understands and follows these Terms.
Free Trial. New Customers may use the Service free of charge for 30 days from the date their account is created. We may extend, shorten, or end a Free Trial at our discretion if we suspect misuse.
Subscription fees. After the Free Trial, ongoing use of the Service requires a paid Subscription at our published rate, currently AUD $100 plus GST per month per practice account. We may change our prices from time to time; we will give existing Customers at least 30 days’ notice before any price change takes effect for their account.
Billing. Subscription fees are invoiced monthly through Xero. Invoices are payable by the due date shown on the invoice using the payment methods set out on the invoice.
Late or unpaid invoices. If an invoice remains unpaid past its due date we will attempt to contact you. We may suspend access to the Service if an invoice is more than a reasonable period overdue.
No lock-in. You can cancel your Subscription at any time, effective at the end of your current billing month. We do not pro-rate refunds for partial months unless required by Australian Consumer Law.
Taxes. All fees are exclusive of GST and any other applicable taxes, which will be added to your invoice where required.
The Customer owns the Customer Data. Nothing in these Terms transfers ownership of the Customer Data to us.
The Customer grants GrowInsight a non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, display, and otherwise use the Customer Data to the extent necessary to provide, secure, support, and improve the Service.
We may use aggregated and de-identified information derived from Customer Data (for example, anonymous benchmarks across practices) for the purpose of operating, improving, and reporting on the Service, provided that the information does not identify any Customer, User, or individual.
We will not sell Customer Data, will not use it to train external AI models, and will not use one Customer’s data to influence the experience of another Customer.
Our handling of personal information is governed by our Privacy Policy at growinsight.io/privacy, which forms part of these Terms.
To use the Service, the Customer must connect a supported PMS. Currently supported PMSs are Halaxy (via API) and Zanda (via zip upload from Zanda’s data-export screen).
The Customer is responsible for:
GrowInsight is not responsible for the operation of any PMS, for any change to a PMS that affects the integration, or for any data loss within the PMS itself.
You agree that you will not, and will not permit any User to:
We may suspend or terminate accounts that breach this section without notice where we consider it necessary to protect the Service, other Customers, or any individual.
Availability. We work to keep the Service available and performant during Australian business hours and beyond, but we do not commit to a specific uptime percentage at this time. From time to time we may need to take the Service offline for scheduled maintenance, upgrades, or to respond to an incident. Where practical we will give Customers advance notice through the application or by email.
Support. Customer support is available by emailing support@growinsight.io. We aim to respond to support requests within one business day during Australian business days. Support is provided on a reasonable-endeavours basis. We do not currently commit to a specific support service level.
Beta and pre-release features. From time to time we may make beta or pre-release features available, either to all Customers or to a selected group. These features are clearly identified as beta or pre-release and may change, behave unpredictably, be temporarily unavailable, or be withdrawn at any time without notice. The disclaimers in section 13 and the limitation of liability in section 14 apply to beta features with particular force, and you should not rely on the output of a beta feature for any significant business, financial, clinical, or employment decision.
The Service, including the GrowInsight name, logo, software, dashboards, Insight Email templates, documentation, and all related materials, is owned by GrowInsight and its licensors and is protected by Australian and foreign intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service for your internal business purposes during your Subscription, subject to these Terms.
Nothing in these Terms transfers any of our intellectual property rights to you. You must not remove or alter any copyright, trademark, or other proprietary notices in the Service. You must not use the GrowInsight name, logo, or any other branding without our prior written consent, except to factually identify GrowInsight as a service you use.
If you provide us with feedback, ideas, or suggestions about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback to operate and improve the Service.
Each party may receive information from the other that is confidential. Each party agrees to keep the other party’s confidential information confidential, to use it only as needed to perform under these Terms, and to protect it with at least the same care it uses to protect its own confidential information.
This obligation does not apply to information that is publicly available through no fault of the receiving party, was independently developed by the receiving party, or is required to be disclosed by law (in which case the receiving party will, where lawful, notify the other party so they can seek a protective order).
GrowInsight’s handling of personal information is described in the Privacy Policy at growinsight.io/privacy. By using the Service you acknowledge our Privacy Policy. The Customer is responsible for ensuring that its own privacy notices and practices to its clients and staff adequately describe the engagement of GrowInsight as a service provider.
Termination by you. You can cancel your Subscription at any time through the app or by emailing hello@growinsight.io. Cancellation takes effect at the end of your current billing month.
Suspension or termination by us. We may suspend or terminate your access to the Service immediately if you breach these Terms, fail to pay fees when due, or use the Service in a way that risks harm to GrowInsight, other Customers, or any individual. Where reasonable, we will give you notice and an opportunity to fix the issue first.
Effect of termination. When your Subscription ends:
General. The Service is provided on an “as is” and “as available” basis. To the extent permitted by law, we do not make any representations or warranties of any kind, whether express or implied, about the Service, including warranties of merchantability, fitness for a particular purpose, accuracy, completeness, security, or non-infringement. We do not warrant that the Service or any output will be uninterrupted, error-free, or always accurate.
Data accuracy depends on your PMS. GrowInsight calculates metrics from the data in your connected PMS. The accuracy and usefulness of any metric, dashboard, or Insight Email depends on the accuracy and configuration of the underlying PMS data, including (without limitation) how your practice maps appointment statuses to “Completed” and “Cancelled”, configures the intake calendar, codes services and invoices, records practitioner weekly capacity, sets targets, and maintains client and referrer records. We are not responsible for inaccuracies in GrowInsight outputs that arise from inaccuracies, gaps, or unusual configurations in the underlying PMS data. You are responsible for validating GrowInsight outputs against your own records before relying on them for any operational, financial, or employment-related decision.
AI-generated content. Parts of the Service, including the weekly and monthly Insight Emails and AI-generated reports and interpretations available inside the GrowInsight app, are generated using large-language-model technology. These outputs are designed to surface patterns and prompt useful conversations. They can occasionally misinterpret trends, miss context, or surface a Recommended Action that does not apply to your circumstances. You should treat AI-generated outputs as one input into your decision-making, not as a substitute for your own judgement, your team’s input, or qualified professional advice. We do not warrant that AI-generated outputs will be accurate, complete, or appropriate for any particular decision.
Not professional advice. GrowInsight provides operational information and is not a substitute for clinical, medical, legal, financial, accounting, tax, or employment advice. In particular, while the Service includes practitioner-level performance reporting (utilisation, dropout rate, client retention, profitability margin, and similar metrics), decisions about your practitioners’ employment, performance management, remuneration, or rostering remain entirely yours. You should seek appropriate professional advice for any significant decision.
Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.
To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, business, goodwill, anticipated savings, or data, even if that party has been advised of the possibility of such damages.
In particular, and without limiting the previous paragraph, GrowInsight is not liable for any loss arising out of or in connection with:
To the maximum extent permitted by law, GrowInsight’s total aggregate liability to a Customer or User in connection with the Service, whether in contract, tort (including negligence), under statute, or otherwise, will not exceed the total amount the Customer has paid to GrowInsight for the Service in the three (3) months immediately preceding the event giving rise to the liability.
This section does not limit any liability that cannot be limited or excluded by law, including liability under the Australian Consumer Law.
The Customer agrees to indemnify and hold GrowInsight harmless from any claim, loss, damage, or expense (including reasonable legal fees) arising out of or relating to:
Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, acts of war or terrorism, civil unrest, pandemics, internet or telecommunications failures, or actions by government or regulatory authorities. The affected party will take reasonable steps to mitigate the effects and to resume performance as soon as practical.
We may update these Terms from time to time. If we make a material change we will notify active Customers by email and post a notice in the app for a reasonable period before the change takes effect. The “Last updated” date at the top will always tell you when these Terms last changed. Your continued use of the Service after the change takes effect constitutes your acceptance of the updated Terms. If you do not accept the change, you may cancel your Subscription before it takes effect.
Governing law and jurisdiction. These Terms are governed by the laws of New South Wales, Australia. You and we submit to the exclusive jurisdiction of the courts of New South Wales and the courts of appeal from them.
Dispute resolution. Before starting any legal proceeding (other than for urgent injunctive relief), the parties will attempt to resolve the dispute in good faith by direct negotiation between senior representatives.
Entire agreement. These Terms, together with our Privacy Policy and any other policies expressly incorporated by reference, are the entire agreement between you and us about the Service.
Severability. If any part of these Terms is found to be invalid or unenforceable, the rest will continue in force.
No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms (in whole or in part) to an affiliate or in connection with a merger, acquisition, or sale of substantially all of our assets.
Notices. We may send notices to you by email to the address associated with your account or by posting them in the app. You can send notices to us at hello@growinsight.io.
Relationship. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us.
If you have any questions about these Terms, please contact us:
Email: hello@growinsight.io
Privacy questions: privacy@growinsight.io
Security issues: security@growinsight.io
DATE OF LAST REVISION: 01/8/2024
Welcome to Grow Insight!
These terms and conditions outline the rules and regulations for the use of Grow Insight‘ Website, located at growinsight.io. By accessing this website, you agree to these terms and conditions. Please do not continue to use growinsight.io if you do not agree with all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Australia. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Cookies
We employ the use of cookies. By accessing growinsight.io, you agree to use cookies in agreement with the Grow Insight’ Terms and Conditions and Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. In order to provide you with access to the Website and a more personalised and responsive service, we need to remember and store information about how you use this website. This is done using small text files called cookies. Cookies contain small amounts of information and are downloaded to your computer or another device by a server for this Website. Your web browser then sends these cookies back to this website on each subsequent visit so that it can derecognise and remember things like your user preferences (visits, clicks, historical activity). You can find more detailed information about cookies and how they work at http://www.aboutcookies.org.
Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate partners may also use cookies (necessary cookies).
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid for subscribed/unsubscribed users. When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence (functional cookies).
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work social media sites such as Facebook, and LinkedIn, will set cookies through our site which may be used to enhance your profile on the respective site, or contribute to the data they hold for various purposes outlined in their respective privacy policies.
We or our service providers also use analytic services to help us understand how effective our content is, what interests our users have, and to improve how this Website works. In addition, we use web beacons or tracking pixels to count visitor numbers and performance cookies to track how many individual users access this Website and how often. This information is used for statistical purposes only and it is not our intention to use such information to personally identify any user.
The cookies collected are used to a very limited extent necessary for technical purposes (website functionality) and stored for 1 to 5 years in line with the international NAI standards.
The browsers of most computers, smartphones, and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this website or any other websites you can do this through your browser settings. Your browser’s ‘help’ function will tell you how to do this. Be aware that disabling cookies will affect the functionality of this website in areas in which cookies are necessary for the functioning of features, and usually results in also disabling certain functionalities and features on this site. Therefore, it is recommended that you do not disable cookies.
License and Intellectual Property Rights
Unless otherwise stated, Grow Insight, and/or its licensors own the intellectual property rights for all material on growinsight.io. This website and its contents are protected by copyright, trademark, and other laws of Australia, and/or foreign countries. We and our licensors reserve all rights not expressly granted under these Terms of Use.
You may access this website for your own personal use subject to restrictions set in these terms and conditions.
You must not:
You shall not use the “Grow Insight” name or the Grow Insight logo, either alone or in combination with other words or design elements. You may not use any of the foregoing names, marks, or logos in any press release, advertisement, or other promotional or marketing material or media, whether in written, oral, electronic, visual, or any other form, except if expressly permitted in writing by GROW INSIGHT SOLUTIONS PTY LTD.
You will comply with all applicable laws in accessing and using this Website.
Your Privacy
You acknowledge that we may use your personal information and data according to our Privacy Policy incorporated herein by this reference. You hereby agree to the terms of our Privacy Policy, including any obligations imposed on you therein.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our website. You approve of immediately removing all links to our website upon request. We also reserve the right to amend these terms and conditions at any time. By linking to our website, you agree to be bound to and follow these terms and conditions.
Removal of links from our website
If you find any link on our website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.
Disclaimers and Limitations of Liability
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date. This website (including without limitation any content or other part thereof) contains general information only, and we are not, by means of this website, rendering professional advice or services. Before making any decision or taking any action that might affect your finances or business, you should consult a qualified professional advisor.
This website is provided as is, and we make no express or implied representations or warranties regarding it. Without limiting the foregoing, we do not warrant that this website will be secure, error-free, free from viruses or malicious code, or will meet any particular criteria of performance or quality. We expressly disclaim all implied warranties, including, without limitation, warranties of merchantability, title, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy.
Your use of this website is at your own risk and you assume full responsibility and risk of loss resulting from your usage, including, without limitation, with respect to loss of service or data. We will not be liable for any direct, indirect, special, incidental, consequential, or punitive damages or any other damages whatsoever, whether in an action of contract, statute, tort (including, without limitation, negligence), or otherwise, relating to or arising out of the use of this website, even if we knew, or should have known, of the possibility of such damages.
Certain links on this website may lead to websites, resources, or tools maintained by third parties over whom we have no control. Our document were generated utilising the resources provided by the Terms and Conditions Generator. Without limiting any of the foregoing, we make no express or implied representations or warranties whatsoever regarding such websites, resources, and tools, and links to any such websites, resources and tools should not be construed as an endorsement of them or their content by us.
The above disclaimers and limitations of liability shall be applicable not only to us but also to our personnel and subcontractors.
The above disclaimers and limitations of liability are applicable to the fullest extent permitted by law, whether in contract, statute, tort (including, without limitation, negligence), or otherwise.
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website.
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